Customer Service Representative (25 Positions)

JOB DESCRIPTION

Job Summary
Interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services.

Essential Duties and Responsibilities
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Perform other duties as assigned 

       Qualification:
  • Minimum BSc/BA in relevant discipline (2:2 and above)
       Experience:
  • 0-1 years customer service experience
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications (Microsoft Word and Excel) and Google application
  • Excellent oral and written communication skills
  • Friendly demeanour
  • Must be able to speak any two local languages
        

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