Solution Engineer At Telvida Nigeria

Telvida delivers unique cost savings IT solutions that improve collaboration with user-friendly messaging, video, audio, and web communications.
We are recruiting to fill the position below:
Job Title: Solution Engineer
Location: Lagos
Job Description
  • Work closely with clients to integrate products with customer software by understanding clients’ business requirements and recommending solutions to achieve the desired results.
  • Participate in implementation and deployment projects, from inception to delivery, including requirements gathering, consulting, workshops, integration and production launch assistance
  • Consult with other engineers and with customers to make the best use of leading edge, new and existing products and tools.
  • Design and carry out performance tests on customer queries, analyze the results, and make recommendations for query and hardware changes.
  • Participate in the identification and development of tools and scripts to more efficiently resolve client issues, and to facilitate analysis of customer data.
  • Carry out onsite deployment of technical solution based on customer requirements.
  • Respond to customer support request both remotely and onsite in a timely manner as detailed in customers SLA.
  • Participate in regular meetings and conference calls with client and sales staff to help qualify opportunities and recommend technical solutions
  • Provide pre-sales and post-sales support through requirement gathering, proposal development and delivery of Technical Presentation
  • Additional duties include site survey, system evaluation, system analysis and assessment of customer technology

Education/Experience/Technical Requirements/Certifications
Experience / Technical Requirements:
  • 3 – 5 years of experience in Microsoft technologies including infrastructure migrations, troubleshooting, implementation with strong experience in the following areas: (At least two)
    • Active Directory – experience with upgrades and migrations, advanced experience with GPOs, experience with AAD Connect and ADFS
    • Exchange 2010 and higher, Hybrid Exchange
    • Office 365, specifically Exchange Online, Skype for Business, OneDrive, SharePoint, Enterprise Mobility + Security (Intune)
    • Windows Server 2012r2 or higher
    • Supporting SQL Server in production environment, including backup and recovery, corruption handling, high availability (mirroring, log shipping), replication, Always-On etc.
    • Scripting skills including Powershell
    • Strong DNS/DHCP understanding
  • Familiarity with IP Convergence including the design and implementation of IP telephony(IPT)/Voice over IP (VoIP) and video Conferencing solutions is an added advantage
  • 2 years of technical experience focused on Microsoft solutions.
Certifications
One or more of the following:
  • Microsoft Certified Technology Specialist (MCSA)
  • Microsoft Certified Solutions Expert (MCSE)
  • Cisco Certified Network Professional – (CCNP)
Other Skills and Abilities:
  • Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.
  • Ability to consult with client to ascertain and define need or requirements for the scope of work required to obtain solution.
  • Self-starter with excellent organizational, administrative and interpersonal skills.
  • Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests.
  • Excellent problem solving, decision making, and analytical skills.
  • Project management and reporting skills.
  • Maintains excellent client relationships and high client satisfaction ratings.
Application Closing Date
28th December, 2018.

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